Respecting your privacy and complying with applicable data protection and privacy laws is our priority. If you do submit personal information, you can be assured that we will use your personal information only to support your enquiry and continuing relationship with Lang & Potter.

This Privacy Policy Statement is to help you understand how we collect, use and protect your information when you use this website.

Who we are

The Lang & Potter Group of Companies: Lang & Potter Holdings Ltd, Lang & Potter Marine Ltd and Lang & Potter C/T Ltd (“Lang & Potter”, “We”, “Our”) provide industry leading furniture and upholstery services, from development through to production.

Address

Galileo Close, Newnham Industrial Estate, Plympton , Plymouth, PL7 4JW

Data we collect from you

We may collect the following data, which includes personal data, from you: Contact information such as name, email addresses and telephone numbers in accordance with this privacy policy.

How we collect this Data

We collect data in the following ways:

1) data is given to us by you; and

2) data is collected automatically

Data that is given to us by you:

Lang & Potter will collect data when you contact us through this website, by telephone, post, email or through any other means in accordance with this privacy policy.

Data that is collected automatically:

To the extent that you access the website, we will collect your data automatically, for example: we automatically collect some information about your visit to the website. This information helps us to make improvements to website content and navigation, and includes your IP address, the date, times and frequency with which you access the website and the way you use and interact with its content.

How your data is used and our lawful basis for processing

Website users can submit enquiries online via the form on our website. We will use the personal data that you provide us with to respond to your query via telephone or email using the email address or contact number that you have provided us with. The legal basis for this processing is the performance of a contract and/or taking steps, at a website user’s request, to enter into such a contract.

Our website uses cookies. Cookies are small text files that are placed on your computer when you visit a website. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Such data may be processed for the purposes of analysing the use of our website and services. The legal basis for this processing is our legitimate interests, monitoring and improving our website and services.

Who we may share your data with

Your personal data will be treated confidentially. We may share your data with our employees, agents and/or professional advisors in order to effectively deal with your enquiry and for monitoring and improving our website and services.

How long we keep your data for

In order to meet our legal data protection and privacy obligations, we only hold on to your information for as long as we need it for the purposes it was acquired for, including for the purposes of contract/order and satisfying any legal, accounting, or reporting requirements.

After that we’ll delete it other than where we lawfully can keep any data for audit or legal reasons.

How we keep your personal data safe

We have technical and organisational measures in place to ensure that your personal data has the appropriate security, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

Links to other websites

This website may occasionally provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Your rights

You have the following rights in relation to your data:

Right to access: the right to request

• copies of the information we hold about you at any time, or
• that we modify, update or delete such information. If we provide you with access to the information, we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

Right to correct: the right to have your data rectified if it is inaccurate or incomplete.

Right to erase: the right to request that we delete or remove your data from our systems.

Right to restrict our use of your data: the right to “block” us from using your data or limit the way in which we can use it.

Right to data portability: the right to request that we move, copy or transfer your data.

Right to object: the right to object to our use of your data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data), please contact us via this email address: info@langandpotter.co.uk

If you are not satisfied with the way a complaint you make in relation to your data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/

It is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during the period for which we hold it.

Change of business ownership & control

Lang & Potter may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Lang & Potter data provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party, will, under the terms of this privacy policy, be permitted to use the data for the purpose for which it was originally supplied to us.

We may also disclose data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Changes to this privacy notice

Lang & Potter reserves the right to change this Privacy Policy Statement at any time and in response to changes in applicable data protection and privacy legislation. Any changes will be posted on the website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the alterations.